In March 2009, Clinton’s private email server is replaced by a larger one built by her computer technician Pagliano. Cooper had been the only person with administrative access for the previous server, but now both him and Pagliano have administrative accounts on the new one.
Pagliano handles all software upgrades and general maintenance. He works at the State Department in Washington, DC, and there is only evidence of him going to Chappaqua, New York, to directy work on the server three times: in March 2009, to install the server; in June 2011, to upgrade the equipment; and in January 2012, to fix a hardware issue.
By contrast, in a later FBI interview, Cooper will describe his role as “the customer service face.” He can add users or reset passwords on the email server. He also works at the Chappaqua house as an aide to former President Bill Clinton, so it is much easier for him to physically interact with the server there.
Cooper and Pagliano both handle the selection and purchase of server-related items.
In a later FBI interview, Hillary Clinton will state “she had no knowledge of the hardware, software, or security protocols used to construct and operate the servers. When she experienced technical issues with her email account she contacted Cooper for assistance in resolving those issues.”
The roles of Cooper and Pagliano will be phased out in mid-2013, with the Platte River Networks company winning a contact to manage Clinton’s server on May 31, 2013.